Appliance service software for 500 units and zero missed visits.
Every installed unit is a promise: filters replaced on time, service visits honoured, renewals earned. At hundreds of units, spreadsheets break that promise silently — customers call angry, and renewals drop. Tusktrac tracks every unit individually and schedules its service automatically.
The problems this solves
Missed filter replacements
At 300+ installed units, due dates in a spreadsheet mean visits get missed — and customers notice before you do.
Angry calls instead of scheduled service
Service becomes reactive: the customer calls, already annoyed, about a visit that should have been automatic.
Renewals eroded by broken trust
Customers who had to chase you for service don't renew — and each lapsed AMC is silent lost revenue.
Your day today — vs. on Tusktrac
The same working day in a water purifier & appliance service business, before and after.
Today
On Tusktrac
9:00 AM
Which of your 500 installed units are due for filter changes this week? The spreadsheet says one thing; reality says another.
This week's due visits generated themselves from each unit's service schedule — already assigned to technicians.
10:30 AM
An angry customer calls: the filter change is a month overdue and the water tastes off. You apologise and dispatch reactively.
That visit happened on schedule two weeks ago — because nothing waits for the customer to notice.
On site
Did the technician actually replace the filter, or just say so? You genuinely can't know.
Before and after photos — old filter out, new filter in — attach to every service visit.
Visit close
The visit ends with a verbal 'done, madam' and no record anywhere.
The customer's OTP closes the visit. Their unit's service history grows by one verified entry.
Renewal time
Contracts lapse silently because nobody tracked the dates — and customers who chased you for service don't call back to renew.
Renewal alerts at 90, 60, and 30 days — and a year of on-time, photo-proven service making the renewal an easy yes.
How Tusktrac works for water purifier & appliance service
Every unit tracked individually
Each installed purifier or appliance has its own record: model, install date, service frequency, history.
Visits scheduled automatically
Filter replacements and services generate visits on schedule and assign to available technicians.
Before/after photos per service
Old filter out, new filter in — photographed, so the service is verifiable.
Customer OTP closes the visit
Confirmed service builds the trust that makes next year's renewal automatic.
What changes
Frequently asked questions
Can Tusktrac track hundreds of installed units per customer base?+
Yes. Each unit is an individual record with its own service schedule and history — 50 units or 5,000 works the same way.
How are filter replacement visits scheduled?+
Each unit's service frequency auto-generates visits, which are assigned to technicians based on availability and workload.
Does it handle AMC renewals for appliance contracts?+
Yes — renewal reminders at 90, 60, and 30 days per contract, so no AMC lapses silently.
Can customers confirm the service was done?+
Yes. The customer's OTP closes each visit, and before/after photos document the actual work.
Stop managing your team on WhatsApp.
While you're calling for a status update, your competitor has already quoted the customer and raised the invoice. Running a service business manually is no longer a choice — it's a race you're quietly losing. 30-day free trial, no credit card required.
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