Complete operations platform
for service businesses
From lead capture through payment collection. 19 features across 6 core pillars — everything integrated in one place.
Lead & Job Management
Lead Capture
The Problem
Leads from calls, emails, and website enquiries get lost across inboxes.
How Tusktrac Solves It
Tusktrac captures leads from multiple sources — website form, chatbot, or manual entry. Every enquiry gets a record, an owner, and a status the moment it arrives.
End-to-End Status Tracking
The Problem
You never know where a job stands without calling someone.
How Tusktrac Solves It
Every lead moves through a clear pipeline: New → Assigned → In Progress → Completed → Invoiced → Paid. Anyone in your team can see the status of any job in real time.
OTP Job Start Verification
The Problem
You can't prove when your technician actually started the job.
How Tusktrac Solves It
When the technician arrives, the customer sends an OTP confirming their presence. This creates a timestamped proof of job start — no ambiguity, no disputes.
OTP Job Completion Verification
The Problem
Customers dispute completion. Payments get delayed for weeks.
How Tusktrac Solves It
On completion, the customer sends an OTP confirming the work is done. That confirmation is stored permanently with timestamp. It becomes your strongest payment collection tool.
Photo Proof on Completion
The Problem
Technicians say work is done. Customers say it wasn't done right.
How Tusktrac Solves It
Technicians upload before and after photos directly from their mobile. Photos are timestamped and permanently linked to the job record. Proof that is impossible to dispute.
Customer Digital Acknowledgement
The Problem
Paper signatures get lost, damaged, or denied.
How Tusktrac Solves It
The entire job confirmation flow is digital — OTP starts, OTP closes, photos attached. Everything is stored in the cloud and retrievable in seconds.
Carry Forward with Auto-Confirmation
The Problem
Nobody checks in on pending jobs until the customer calls angry.
How Tusktrac Solves It
Jobs not completed by their due date are automatically carried forward with a flag. If no response within a set window, the system can auto-confirm and prompt follow-up.
Forms & Data
Dynamic Form Library
The Problem
Every job type needs different information — one form doesn't fit all.
How Tusktrac Solves It
Tusktrac includes 13 standard service forms. Enable or disable fields per job type. No coding required — your ops team can configure it in minutes.
Workforce Management
Task Assignment & Workload Management
The Problem
You assign jobs without knowing who is already overloaded — and then spend the rest of the day following up.
How Tusktrac Solves It
See every technician's live workload before assigning. Incoming leads from your sales channels are allocated based on who can actually take them — not whoever answered the phone. Once assigned, status flows back automatically, so you never chase an update again.
Leave Management & Holiday Calendar
The Problem
You discover someone is on leave only when a job is missed.
How Tusktrac Solves It
Technicians log leave in advance. The system blocks assignment on leave days. Public holidays are set once and applied automatically.
Availability Check Before Assignment
The Problem
You call five people to find out who is free — while the customer waits.
How Tusktrac Solves It
Tusktrac shows real-time availability and workload before you assign. One click to see who is free, nearby, and capable — so every new enquiry gets a response in minutes, not whenever someone happens to be at their desk.
Inactivity Tracking & Loss of Pay Report
The Problem
You pay salaries without knowing who is actually working.
How Tusktrac Solves It
Track technician activity by job logs. Generate inactivity reports. Use real data for your HR decisions.
AMC & Contracts
AMC Contract Management
The Problem
AMC renewals are tracked in spreadsheets that nobody updates.
How Tusktrac Solves It
Every AMC contract lives in Tusktrac with start date, end date, frequency, and customer details. The system manages the entire lifecycle.
Auto-Scheduled Service Visits
The Problem
You forget to schedule quarterly visits until the customer calls.
How Tusktrac Solves It
Based on the AMC frequency, Tusktrac automatically schedules service visits and adds them to your team's work queue. Zero manual effort.
Renewal Reminders at 90, 60, 30 Days
The Problem
Contracts lapse because nobody noticed the renewal date.
How Tusktrac Solves It
Tusktrac sends internal alerts at 90, 60, and 30 days before every AMC expires. Your sales team gets the lead before the customer goes elsewhere.
Goals & Reporting
Annual Goal & Revenue Target Setting
The Problem
Your team doesn't know what they are working towards.
How Tusktrac Solves It
Set annual revenue targets at the company and individual level. Everyone can see the goal, their progress, and the gap.
Individual & Team Progress Dashboards
The Problem
You only know how the business is doing at month end.
How Tusktrac Solves It
Real-time dashboards for leads, jobs, revenue, and team performance. Know where you stand today, not on the 31st.
Add-ons
AI Chatbot for Lead Capture
The Problem
Your website gets visitors after business hours. They bounce before you can respond.
How Tusktrac Solves It
The Tusktrac chatbot captures visitor details 24/7 and pushes them directly into your lead pipeline. Available as an optional add-on.
WhatsApp Integration
The Problem
Your customers want to communicate on WhatsApp, not email.
How Tusktrac Solves It
Send job updates, OTPs, and invoice links directly via WhatsApp. Coming soon as an optional communication add-on.
Stop managing your team on WhatsApp.
While you're calling for a status update, your competitor has already quoted the customer and raised the invoice. Running a service business manually is no longer a choice — it's a race you're quietly losing. 30-day free trial, no credit card required.
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